FAQs

Do you accept my insurance?

We will be happy to file a claim with your insurance carrier for you; however, we are not on ANY “provider” list. You will be responsible for any balance your insurance company does not pay.

Will I be required to pay for my treatment at the time of my appointment?

The difference between our fee and the estimated insurance coverage is required at the time of service. We accept cash, personal checks, Visa, MasterCard, Discover, American Express and Care Credit.

What are your office hours? Earliest appointment times? Latest? Weekends?

Monday and Thursday: 8am-6pm, Tuesday: 8am-5pm, Wednesday and Friday: 8am-1pm.  Doctors are on call for emergencies.

Do you accept Medicaid, Wellcare, Peachcare or Medicare?

Evans Dental Group, PC, is not classified as a Medicaid provider; therefore, we are not able to file claims for these groups. Medicare does not provide dental benefits in a general dentist’s office.

What are sealants? Are they necessary? Will my insurance company pay for them?

Sealants are plastic material (resin) applied to the chewing surfaces of the back teeth; the premolars and molars. The resin bonds to the depressions and grooves (called pits and fissures) in the back teeth. A sealant is a barrier that protects tooth enamel from plaque and acids. Not all insurance companies provide benefits for sealants; most policies will pay between 80-100% for sealants on back teeth. Age limitations may also apply, so please check your coverage.

What if my insurance company denies my treatment?

Treatment is diagnosed based on necessity, not insurance provisions. Any balance not paid by your insurance company is your responsibility. All reimbursement contracts are between you and your insurance company.

What is an endodontist? Periodontist? Oral Surgeon? Why would I go there for treatment instead of being seen in your office?

An endodontist is a dental specialist who limits his/her practice to treating diseases and injuries of the pulp (nerve tissue) and associated root conditions. A periodontist is a dental specialist whose practice is limited to the treatment of diseases of the supporting and surrounding tissues of the teeth. An oral surgeon is a dental specialist whose practice is limited to the diagnosis, surgical and adjunctive treatment of diseases, injuries, deformities, defects, and esthetic aspects of the oral and maxillofacial regions. We refer patients to these specialists when, in our clinical judgment, the particular problem requires that level of expertise and training.

Do you see children, and how old should my child be for the first visit?

We are a family practice; that is, we treat all ages of patients. We recommend first seeing a patient at about the age of 4 years old. Factors such as the maturity of the patient and specific dental problems noted at an earlier age are also taken into consideration.

Why are dental xrays necessary? How often should I have them? Are they harmful?

X-rays allow the dentist to see structures of the teeth and bone, which can not be seen by a visual examination. Decay occurs between the teeth, and tumors or cysts occur in the jaw bones. These are examples of diseases, which many times, can only be detected by the use of xrays. We generally take cavity detecting xrays every 18 months to 2 years. A scanning xray (panorex) is generally taken either every 5 years for the detection of abnormalities of the jaws or may be taken in the teen years to determine the need for wisdom teeth removal. A typical dental xray exposes you to about 2-3 millirems. The average US citizen, according to the National Council on Radiation Protection, receives 360 millirems per year from background sources such as outer space, foods we eat, reading a book, flying in an airplane, and radioactive materials in the earth.

What is Zoom!? What does it involve? Does it work?

Zoom! is a bleaching process that lightens discoloration of enamel and dentin. Zoom! requires a 3 hour appointment. It uses a light activated whitening gel containing hydrogen peroxide. As the hydrogen peroxide is broken down, oxygen enters the enamel and dentin, bleaching colored substances and leaving the structure of the tooth unchanged. People have differing amounts of staining on their teeth. Zoom! whitens the teeth as much as they are able to be whitened.